Corporate Jess talks Contact Centers

"Babe, I think we know that guy?" What? Russ disappeared for a few minutes and then said "come say Hi to Jim!" Somehow, in the unending choices of full-time travel life; our paths crossed with a former colleague from AZ who just happened to pull in right behind us in this small, rural, no frills RV park in Eastern TN. The chances of that are so freaking astronomical, I can't quite comprehend the how and I sure am grateful to have reconnected with Jim & Vicky! We got to spend a lovely evening catching up and talking about our adventures. It inspired me to share with you this video I found in the archives. Any guesses on what year this is? You see, I've been guiding IT leaders through creating the best User & Customer Experiences since before it was cool 😎 Thankfully most of these advanced contact center components are built right into our everyday tools now. Happy literal Flash Back Friday! Wishing safe travels for our friends and looking forward to when we meet again! Intentionally this time 🥰